Terms and Conditions

Using our casino

These terms form the agreement between you and Aussie Play Casino whenever you visit our website or play our games. By opening an account you accept them, together with any updates we publish here. If a game round was settled before an update, the earlier terms apply to it.

Our game range, our promotions and the bets we accept can change at our discretion. Our games are for private use only, and every bet must be placed through our own betting interface. Bots and similar tools are not allowed.

Who can play

You must be 18 or older, or the lawful age where you live if it is higher. Each customer is responsible for checking whether online gambling is permitted where they live before registering. We do not accept residents of Georgia, Israel, the Netherlands, Russia, Ukraine and Michigan in the USA.

Our employees, their families, our affiliates, licensees and distributors may not play for real money.

Your account

You complete the registration form yourself and keep your login details private. Each person may hold one account, and the same limit applies to a household, an IP address, a business address and a device. If we find a second account, we decide which one stays open and winnings on the duplicate are void.

When you register you choose one account currency. We work in AUD, EUR and USD, and payouts are made only in these currencies.

To play for real money or withdraw winnings you may need to pass verification. We may ask for a photo ID such as a passport, driver's licence or national ID card, a recent bill showing your name and address, and photos of the cards you use.

Your account is yours alone and cannot be passed to, sold to or pledged to anyone else. To close it, write to our support team from your registered email address.

Bonuses

Every bonus comes with its own terms, shown with the offer. The general rules are these.

• Bonuses are not added automatically. You claim them in your account or through support.
• You claim a deposit bonus before you start playing with that deposit.
• One promotion can be active at a time and one deposit bonus can be claimed per deposit.
• All bonuses carry wagering requirements, and the maximum bet while wagering is $10 unless an offer says otherwise.
• Slots, keno and scratch cards count 100% towards wagering, card games count 20%.
• Live dealer games are played with deposited money only, and network progressive jackpots cannot be played with bonus money.

Breaking bonus rules counts as bonus abuse. In that case we may close the account and void the winnings.

Customer levels

Your customer level depends on factors such as deposit type and frequency, how long and how often you play, the payout methods you use and how long you have been with us. It affects payout limits, approval times and the promotions available to you.

Deposits and payouts

Deposits must come from a payment method registered in your own name. We do not charge deposit or payout fees, although your bank or payment provider may. Each deposit has to be wagered at least once before a payout.

All payout requests are checked and approved by our billing team. You can have one pending payout at a time, and a payout goes back through the account where the deposit came from. Payouts are limited to $2,500 per transaction, and larger wins may be paid in parts according to your customer level.

A payout may be refused if account details are incorrect, if they do not match the card details, if there are multiple accounts, if the account is shared or if cheating, professional or group play is found.

Responsible play

Betting is meant to be fun. When it no longer is, take a step back, and only ever bet money you can afford to lose. You can ask us for daily, weekly or monthly deposit limits, and you can self-exclude by writing SELF-EXCLUDE to our support team from your registered email address.

Complaints

Send a complaint about a game round in writing within 14 days. If the result on your screen differs from our server, the server result counts. Our support team tries to find a solution first, then the case goes to our management. If we still cannot agree, you may bring the complaint to Gaming Services Provider N.V., our licensing body.

Our licence

Our gaming licence was issued in Anjouan, Union of Comoros, under Government Notice No. 007 and the Betting and Gaming Act.

Questions

If any part of these terms is unclear, contact our support team by live chat or by email at [email protected].